win011 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and win011 ("we", "us", "our", "win011") governing your access to and use of the win011 website at https://win011.app, all associated pages, the sportsbook, casino games, payment services, promotional offers, and any other products or services offered on the platform. By registering an account, depositing funds, or placing a wager on win011, you confirm that you have read, understood, and unconditionally agreed to these Terms in their entirety.

win011 reserves the right to amend, update, or replace these Terms at any time. Any changes will be published on this page with a revised effective date. It is your responsibility to review this page periodically. Your continued use of the platform following any amendment constitutes acceptance of the revised Terms.

📌 Key Principles at a Glance

1. Eligibility & Registration

To register and maintain an active account on win011, you must meet all of the following eligibility requirements at all times:

• You must be at least 21 years of age.
• You must be a resident of or physically located in a jurisdiction where accessing online gambling platforms is not expressly prohibited by applicable law.
• You must provide accurate, complete, and up-to-date personal information during registration, including your full legal name, date of birth, mobile number, and a valid email address.
• You must not be subject to a self-exclusion order on win011 or any affiliate platform at the time of registration.
• You must not be acting as an agent, proxy, or nominee on behalf of another individual when registering or operating an account.
• You must not be an employee, contractor, director, or immediate family member of an employee or contractor of win011 or any associated entity.

win011 reserves the right to request documentary proof of identity, age, address, and payment method ownership at any time ("Know Your Customer" or KYC verification). Acceptable documents include a valid National Identity Card (NID), passport, driving licence, or utility bill issued within the preceding three months. Failure to provide satisfactory documentation within the required timeframe may result in the temporary suspension of your account and the withholding of pending withdrawal requests until verification is complete.

2. Deposits & Withdrawals

All financial transactions on win011 are conducted in Bangladeshi Taka (BDT). The following terms govern how funds are deposited into and withdrawn from your win011 account.

• The minimum deposit amount is ৳500 per transaction.
• Deposits must be made using a payment method registered in your own name. win011 does not accept deposits from third-party payment accounts.
• Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your win011 account within minutes of successful payment confirmation.
• Bank transfer deposits via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank may take up to 24 hours to reflect, subject to the processing schedules of the issuing bank.
• win011 does not charge a processing fee on standard deposits. However, your payment provider may apply its own transaction charges, for which win011 accepts no liability.
• win011 reserves the right to decline or reverse any deposit that it suspects to be associated with fraudulent activity, money laundering, or a violation of these Terms.

• The minimum withdrawal amount is ৳1,000 per transaction.
• Withdrawals may only be made to a payment method that has previously been used to deposit funds into your win011 account, or to a method registered in your verified name.
• All withdrawals are subject to completion of KYC verification. Unverified accounts will not have withdrawal requests processed.
• Mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) are typically processed within 24 hours of approval. Bank transfer withdrawals may take 1–3 business days.
• win011 reserves the right to apply additional identity checks prior to approving any withdrawal that exceeds ৳50,000 in a single transaction or ৳100,000 in aggregate within a seven-day rolling period.
• Funds credited via a bonus cannot be withdrawn until the applicable wagering requirement has been fully met. See Section 4 for bonus terms.
• In the event of a disputed withdrawal, win011 may place a temporary hold on the relevant funds pending an internal investigation. You will be notified by email and the matter will be resolved within a reasonable timeframe.

3. Account Conduct & Prohibited Activities

By using win011, you agree that you will not engage in any of the following prohibited activities. Breach of this section constitutes a material breach of these Terms and entitles win011 to suspend or terminate your account immediately and without prior notice.

• Multi-accounting: Registering, operating, or benefiting from more than one win011 account, whether in your own name or under an alias.
• Bonus abuse: Systematically exploiting bonus offers, welcome promotions, or free bet credits in a manner inconsistent with normal recreational play, including through matched betting, arbitrage strategies, or the use of multiple accounts to claim the same promotion.
• Collusion: Coordinating with other players to fix outcomes, share information, or otherwise distort the fair outcome of any casino game or sports bet.
• Use of automated software: Employing bots, scripts, macros, AI-assisted tools, or any other automated means to place bets, exploit game mechanics, or interact with the win011 platform without express written consent.
• Fraudulent payment activity: Depositing funds using stolen, cloned, or otherwise fraudulently obtained payment credentials; initiating chargebacks on legitimate deposits; or laundering proceeds of criminal activity through the platform.
• Misrepresentation: Providing false identity documents, fabricating KYC submissions, or impersonating another person at any stage of the account lifecycle.
• Exploitation of software errors: Knowingly exploiting a bug, glitch, pricing error, or technical malfunction to obtain an unfair advantage. Any winnings derived from a demonstrable software error are void and will be reclaimed by win011.

win011 employs automated and manual risk-monitoring systems that continuously analyse account activity for patterns consistent with the prohibited behaviours listed above. If your account is flagged, win011 may request additional information, place a temporary hold on withdrawals, or suspend your account pending investigation. You will be notified by email at the address registered on your account.

4. Bonus & Promotional Terms

win011 offers a range of bonuses and promotions to eligible players. All bonuses are subject to the following general terms, as well as any specific terms communicated at the point of offer. In the event of a conflict between general and specific bonus terms, the specific terms shall prevail.

• Bonuses are available to eligible registered players only. win011 reserves the right to determine eligibility at its sole discretion.
• The welcome deposit bonus of up to ৳20,000 applies to your first qualifying deposit. A qualifying deposit must be a minimum of ৳1,000 made via an eligible payment method.
• All bonuses are subject to a 30x wagering requirement unless otherwise stated. This means the bonus amount plus any winnings generated from bonus funds must be wagered thirty times before a withdrawal can be processed.
• Wagering contributions vary by game type: slots typically contribute 100% of each stake towards the wagering requirement; live casino games and table games may contribute between 10% and 20%; sports bets placed at minimum odds of 1.50 (decimal) or higher contribute 100%.
• Bonus funds are used before real-money funds when you place a wager. You cannot withdraw bonus funds; only real-money winnings that have cleared the wagering requirement are withdrawable.
• Bonuses expire 30 days after the date of credit unless otherwise specified. Any unused bonus funds and associated winnings remaining at the time of expiry will be forfeited automatically.
• win011 reserves the right to withdraw, modify, or cancel any bonus at any time where it suspects abuse, where there is a technical error in the bonus configuration, or where regulatory requirements necessitate a change.
• Players who have completed the wagering requirement and wish to withdraw their balance must ensure their account is fully KYC-verified before submitting a withdrawal request.

5. Sportsbook & Betting Rules

The following rules apply to all sports bets, outright markets, and in-play wagers placed on win011. These rules supplement any sport-specific or market-specific rules displayed at the point of bet placement.

• Bet acceptance: All bets are subject to acceptance by win011. A bet is confirmed only when you receive an on-screen bet confirmation reference number. Unconfirmed bets are not valid and will not be settled.
• Minimum stake: The minimum single-bet stake on any sports market is ৳100. Minimum accumulator stakes may vary by market.
• Odds changes: win011 reserves the right to change odds on any market at any time prior to bet acceptance. If odds change between the time you select a bet and the time you confirm it, the updated odds will be displayed before final confirmation.
• Void bets: A bet may be declared void if the relevant event is cancelled, postponed beyond a specified deadline, awarded by walkover, or affected by circumstances that render fair settlement impossible. Void bets are refunded at the original stake value.
• In-play betting: In-play bets are accepted subject to availability and are processed at the live odds displayed at the moment of confirmation. Due to the fast-moving nature of live events, delays in bet processing may result in a bet being accepted at revised odds or declined entirely if the quoted odds are no longer available.
• Outright markets: Outright (futures) bets — such as BPL winner, IPL champion, or T20 World Cup outright — are settled when the official result is confirmed by the governing body. Bets on players or teams that are subsequently withdrawn from a competition are settled as losers unless specific non-runner rules are stated for the market.
• Errors in markets: win011 reserves the right to correct manifest errors in pricing, market descriptions, or settlement outcomes. Where a bet has been accepted at an obviously incorrect price, win011 may void the bet or settle it at the corrected price at its sole discretion.
• Maximum payout: win011 applies a maximum single-event payout limit. This limit varies by sport and market type and is displayed in the relevant market rules. Bets placed in excess of this limit will be settled at the maximum payout value regardless of the stated odds at the time of acceptance.

6. Casino Game Rules

All casino games available on win011 — including slots, live dealer tables, crash games, and virtual table games — are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. The following terms apply to all casino game play on win011.

• RNG certification: All non-live casino games use a certified Random Number Generator (RNG) audited by an independent testing laboratory. Game outcomes are entirely random and cannot be predicted or manipulated by win011 or by any player.
• Disconnection policy: If you experience a network disconnection during a live game round that has already been initiated, the outcome of that round will be determined by the game engine and settled in the normal manner. win011 is not liable for losses incurred as a result of a player-side connection failure.
• Game malfunctions: In the event of a verifiable game malfunction caused by a server-side error, the affected round will be voided and stakes returned to the player's balance. win011's decision on whether a malfunction has occurred is final.
• Table game limits: Minimum and maximum bet sizes for each table game and slot title are displayed within the game interface prior to play. It is the player's responsibility to review these limits before committing a stake.
• Live casino: Live dealer games are hosted by third-party studios in real-time. Specific rules for each live game variant (baccarat, roulette, blackjack, teen patti, andar bahar) are displayed at the relevant table and are governed by the applicable studio's rules in conjunction with these Terms.

7. Privacy & Data

win011 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also accept the Privacy Policy as it applies to your use of the platform.

• Personal information collected during registration and KYC verification is used exclusively for account management, identity verification, fraud prevention, and compliance with applicable legal obligations.
• win011 will not sell, rent, or transfer your personal data to any third party except where required by law, where necessary to fulfil your transaction (e.g., payment processor verification), or where you have given explicit consent.
• win011 uses SSL/TLS encryption across all data transmissions between your device and the platform server. Two-factor authentication (2FA) via SMS is available to all account holders and is strongly recommended.
• You have the right to request a copy of the personal data win011 holds about you, to request correction of inaccurate data, and to request deletion of your data subject to any legal retention obligations that apply to win011 as a gaming operator.
• To exercise any data rights, contact [email protected] from the email address registered on your account.

For full details of how win011 handles your personal data, please read the Privacy Policy.

8. Limitation of Liability

To the maximum extent permitted by applicable law, win011 excludes all liability for any loss or damage of any nature, whether direct, indirect, incidental, special, or consequential, arising from your use of the platform or your inability to access the platform. Specifically:

• win011 does not guarantee continuous, uninterrupted access to the platform. Scheduled and emergency maintenance may temporarily restrict access without prior notice.
• win011 is not liable for any financial losses arising from technical faults, payment processing delays, or third-party service outages beyond our reasonable control.
• win011 is not liable for any gambling losses you sustain as a result of your own betting decisions. Gambling carries inherent financial risk. Please play responsibly.
• win011 is not responsible for any loss arising from your reliance on information or tips provided by third-party tipsters, social media accounts, Telegram channels, or other sources not directly operated by win011.
• Nothing in these Terms shall limit win011's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

9. Governing Law & Disputes

These Terms and any dispute, claim, or matter arising from or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. win011 makes no representation that the platform or its content complies with the laws of any jurisdiction outside of those in which it operates.

• In the event of a dispute regarding the outcome of a bet or game, the transaction records stored on win011's servers shall constitute the definitive record and shall take precedence over any records held by the player.
• You must raise any complaint regarding a transaction, bet settlement, bonus, or account action within 30 days of the event in question. Complaints received outside this window may not be investigated.
• To submit a complaint, contact [email protected] with full details including your account reference, the date and time of the incident, and a description of your concern. win011 aims to acknowledge complaints within 48 hours and resolve them within 14 business days.
• win011 does not accept any binding arbitration clause imposed unilaterally by a player.

10. General Provisions

• Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.
• Entire agreement: These Terms, together with the Privacy Policy and any specific bonus terms communicated at the point of offer, constitute the entire agreement between you and win011 with respect to your use of the platform.
• Waiver: win011's failure to enforce any provision of these Terms at any time shall not constitute a waiver of that provision or of win011's right to enforce it in the future.
• Assignment: win011 may assign or transfer its rights and obligations under these Terms to any successor entity without your consent. You may not assign your account or any rights under these Terms to any third party.
• Language: These Terms are written in English. In the event of any translation being provided for convenience, the English version shall prevail in the event of any inconsistency.
• Contact: For all queries relating to these Terms, contact win011 at [email protected]. The support team operates 24 hours a day, seven days a week, Bangladesh Standard Time (UTC+6).

By continuing to use win011 after the effective date shown at the top of this page, you acknowledge that you have read and understood these Terms and agree to be bound by them in full. Thank you for choosing win011 as your online gaming platform.